Dan Sartor offers critical information for individuals and organizations who serve the needs of people who’ve experienced trauma. He differentiates between Secondary Traumatic Stress, Compassion Fatigue, and Burnout, all issues common among those who work in this field. Characteristics and risk factors are clearly explained. Having discussed the problem, Sartor then offers a brief overview of corporate best practices for developing a culture of Trauma Resiliency and Compassion Satisfaction. Such a culture will help avoid the myriad of costly issues which impact a staff suffering from secondary trauma and compassion fatigue, such as extensive sick time, staff turnover, negative attitudes, and low morale, which can lead to client dissatisfaction.
