Case Management + Clinical Approaches

Case Management: 

Title: The Vital Role of Case Management & Service Planning

Contributor: Office for Victims of Crime- Training and Technical Assistance Center

Summary: This webpage describes the roles of case managers and how best to protect survivor rights. The source also contains a link to online “Victim Assistance Training.”

Title: Effective Direct Service Work with Survivor-Clients: 10 Critical Areas to Assess

Year: 2021

Contributors: Dr. Celia Williamson, Emancipation Nation Podcast

Summary: This podcast discusses the main fears of service providers with relation to human trafficking survivors. It also identifies best practices for treatment of survivors, as explained by experienced case managers.

TitleMending the Soul: Understanding and Healing Abuse

Year: 2008

Contributor: Steven R. Tracy

Summary: This book addresses the types of abuse and a means to healing in both a biblical and scientific perspective.

Trauma-Informed Care:

Title: Adopting a Trauma-Informed Approach to Gender-Based Violence Across the Life Course

Year: 2021

Contributors: Mickey Sperlich, Patricia Logan-Greene and Adair Finucane

Summary: Professors at the University of Buffalo School of Social Work, discuss how and why trauma-informed care is vital in assisting survivors. This book specifically addresses the 6 key values of trauma-informed care, including empowerment and peer support.

Title: Treating the Hidden Wounds: Trauma Treatment and Mental Health Recovery for Victims of Human Trafficking 

Contributors: Heather J. Clawson, Ph.D., Amy Salomon, Ph.D., and Lisa Goldblatt Grace, LICSW, MPH

Summary: This resource, provided by the US Department of Health and Human Services, discusses the difficulties met by trafficking survivors and survivors’ needs with regards to mental health resources. Trauma-informed approaches to care are reviewed, as well as forms of personal development for survivors.

Title: Transforming The Living Legacy of Trauma: A Workbook for Survivors and Therapists

Year: 2021

Contributor: Janina Fisher

Summary: Dr. Janina Fisher, a leading expert on trauma, has dedicated 40 years to supporting survivors and their journey’s to recovery. This workbook provides excellent tools for survivors to utilize both independently and within a therapy environment, diagrams to help survivors understand complicated emotions and physical reactions, and worksheets to practice the strategies learned.

Title: The Necessity of Safety: Addressing Trauma by Enhancing Safety

Year: 2021

Contributor: Celia Williamson

Summary: Dr. Celia Williamson has dedicated 26 years to anti-trafficking work, research and teaching, and she is own of the most influential social workers in the world. Listen to her conversation on trauma, substance abuse, and the effectiveness of safe coping skills for individuals who have experienced trauma.

Title: Trauma-Informed Human Trafficking Screenings

Year: 2015

Contributors: National Human Trafficking Resource Center (NHTRC)

Summary: This direct and informative video training focuses on trauma-informed assessments to identify trafficking victims, in accordance with NHTRC data.

Title: Trauma-Informed Approaches: Federal Activities and Initiatives

Year: 2013

Contributors: Federal Partners Committee on Women and Trauma

Summary: This report compiles information on how trauma affects those of diverse backgrounds. It also describes the best practices on treating the lasting consequences of trauma. This report gives a broad framework for a trauma-informed approach and how it has been implemented in various government settings.

Dealing with Substance Abuse – Resources for your Staff:

How is your agency dealing with substance disorders with clients? What types of support does your agency offer? What training is required for your staff in this area?

The Substance Abuse and Mental Health Services Administration (SAMHSA) offers information that can be helpful when working with clients with a substance disorder.

SAMHSA lists the following treatments as recommended for those doing non-clinical support services:

  • Transportation to and from treatment and recovery-oriented activities
  • Employment or educational supports
  • Specialized living situations
  • Peer-to-peer services, mentoring, coaching
  • Spiritual and faith-based support
  • Parenting education
  • Self-help and support groups
  • Outreach and engagement
  • Staffing drop in centers, clubhouses, respite/crisis services, or warmlines (peer-run listening lines staffed by people in recovery themselves)
  • Education about strategies to promote wellness and recovery

SAMHSA also gives some recommendations specific to each kind of substance disorder, whether that be alcohol, cannabis, stimulant or opioid.

Check out other resources on SAMSHA’s website.

The National Association of State Mental Health Program Directors (NASMHPD) also provides  information on substance disorders. Here are some webinar recordings on Trauma and the Opioid Crisis. (Note: you will need to download Adobe Connect to listen to the recordings, but there is no charge to download.)

Conflict Resolution:

Conflict is a certainty when running a restorative program for survivors of human trafficking. Not just between residents, but also between residents and staff, and even occasionally between staff members.

To ensure that you and your staff can face conflict in a way that is productive to the relationship and healing to the people involved, it’s important to have staff training on tactics to use for facilitating conflict resolution.

Here are three resources you can use when training your staff to face this inevitable part of their work.

  • The Help Guide has a page devoted to Conflict Resolution. There are sections on healthy and unhealthy responses to conflict, how stress interferes with conflict resolution, and assessing your level of emotional awareness
  • Here is a PDF on managing and resolving conflict that discusses specific skills to use during conflict and includes recommended readings from academia
  • NC State University has a simple overview with a look at the different outcomes, barriers and aids to conflict management, plus things to consider before confronting someone

If you have other resources or recommended readings on conflict resolution you would like to share with Alliance members, share them in the comments!

Other topics:

Title: The Basics of Sex, Gender, and Sexual Orientation

Contributor: University of Tennessee Chattanooga

Summary: This article discusses the difference between sex, gender and sexuality.

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