Residential Care Coordinator

Website The Key2Free

Be the Hope. Be the Voice. Be the One.

The Key2Free is a restorative program for survivors of trafficking and provides long-term residential care. The Residential Care Coordinator (RCC) is a key member of The Key2Free restorative housing team, who is responsible for maintaining a safe and therapeutic environment and coordinating/facilitating program activities to meet the needs of program residents. The RCC collaborates with the Restorative Housing Director to provide the optimal continuum of care for each resident.

Job Duties and Responsibilities

House Management

  • Maintain order and safety for all women, volunteers, staff, and visitors
  • Maintain cleanliness of the home environment, ensuring a safe and secure environment, and checking that participants are completing daily household tasks and weekly chores.
  • Supervise/participate in meal planning, grocery shopping, and meal preparation
  • Track household supplies and order supply replenishments as needed
  • Add maintenance issues to list for repair


Resident Care

  • Provide resident guidance with self-help skills required for everyday life
  • Act as a role model for residents through demonstrating effective problem solving and decision-making skills
  • Explore, organize and facilitate resident outings, recreational opportunities, and therapeutic activities
  • Implement daily schedules and provide or confirm transportation requirements for residents based on the individual service plans developed by the Case Manager, engaging staff and volunteers as needed
  • Review and practice program policies and expectations consistently with residents
  • Conduct drug testing and room searches as needed
  • Administer and document prescribed and OTC medication use of participants
  • Arrange for prescription refills and pickup, and maintain accurate and current records
  • Maintain healthy relational boundaries with residents and staff



  • Responsible for timely and accurate documentation of resident conditions to include physical, emotional, and mental statuses (daily log)
  • Maintain daily communication with Restorative Housing Director concerning scheduling and events
  • Participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships
  • Report and document any resident or staff incidents, conflicts or emergencies
  • Provide progress updates to Care Team and Program Director upon request


Benefit Highlights

  • Free accommodations while on overnight shifts
  • Free meals while working with residents
  • Ongoing training and support
  • 14 calendar days per year of paid sick leave and/or vacation



  • Knowledge of/experience with trauma-informed care and/or residential services to women
  • Experience with problem-solving, conflict resolution and crisis management
  • Proficient in computer use and Microsoft Office applications
  • Excellent time management and organizational skills
  • Competent in professional reporting and communication



  • High School graduate or equivalent (some college preferred)
  • Must be 21 and older to apply
  • Valid Texas Driver’s License and a good driving record
  • Can pass random drug screens, a thorough background check, and a central registry check
  • Willingness to work irregular hours, including evening hours, overnight shifts, weekends, and holidays
  • Must be dependable, compassionate, and willing to learn our treatment programs
  • Must be comfortable working with trauma impacted individuals, and work well under pressure
  • Maintain current licenses and certificates including but not limited to

☐First Aid     ☐CPR   ☐Emergency Behavior Intervention       ☐Other:



  • An Associate Degree or higher from an accredited college or university, or a high school diploma or GED with two years of direct service experience or trauma-related services
  • At least 1 year of experience in Direct Care
  • Bi-lingual

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