Program Director

Website Greenlight Operation

General Description

The Program Director is responsible for the oversight of Greenlight Operation’s restoration home, which serves women who have been sexually exploited through human trafficking. Directing the restoration home will involve managing the restorative programming, residents, staff, and volunteers. The Program Director will also oversee cooperative relationships with supportive community service providers.

The Program Director will be a part-time, 20-hour-per-week position until we are a couple of months away from opening our restoration home. Our goal is to have the home open by June of 2023. As we near opening, this position will become full-time. We are seeking someone who is willing to start part-time and transition into the full-time role as the program grows.

Housing at the restoration home is an optional benefit until we have residents. Once we have residents, no staff will be permitted to live on the property.

Reports to: CEO

Areas of Responsibility


  • Ensure that the agency’s mission, values, and character are expressed in the program
  • Develop and enforce program policies and procedures for staff, volunteers, and participants
  • Determine the program schedules, curriculum, and resources
  • Ensure that program staff have the tools needed to do their jobs
  • Monitor service effectiveness and make corrections as needed
  • Oversee the referral/intake and exit decisions and process
  • Serve as the architect of individualized service plans and/or approve program exceptions
  • Act as the arbiter in issues of conflict
  • Ensure compliance with any regulatory or funding requirements


Human Resources

  • Provide direct supervision to Case Managers and Residential Coordinator
  • Conduct the hiring, training, evaluation, discipline, and termination processes with restoration home staff alongside the CEO
  • Submit data for payroll
  • Maintain and update employee policies and procedures, forms, and files
  • Centralize and disseminate communications across staff
  • Oversee staff orientation, professional development of staff, and team culture



  • Establish and maintain required financial documentation for expenses
  • Submit monthly reimbursement reports as needed
  • Create an operations budget for the restoration home in collaboration with the CEO



  • Oversee the maintenance, supplies, and operations of the residence and any associated assets (vehicles, etc.)
  • Ensure confidentiality of records, property, and conversations
  • Act as the point of authority on emergencies and incidents



  • Connect with partner organizations for providing extended services
  • Connect with referral organizations that work with sexually exploited women
  • Assist with speaking engagements and trainings regarding the organization and victim services in the community



  • Oversee the recording of and systems associated with tracking program activities, resident data, and interactions
  • Produce program outcome reports for the agency
  • Interpret the work in terms of outcomes or deficiencies
  • Prepare regular reports for the CEO and the Board of Directors as specified
  • Equip the CEO with stories that communicate impact



  • Bachelor’s degree in human services, psychology, social work, counseling, or related field required
  • Master’s degree in human services, psychology, social work, counseling, or related field preferred
  • Experience with management of a residential program preferred
  • Leadership skills in a team environment
  • Knowledge of and experience with trauma-informed therapeutic approach and environment
  • Experience working with sex trafficked survivors preferred
  • Willingness to learn about the field of service provision to sex trafficked women, with the characteristics of flexibility and creativity
  • Experience with case management practices and record-keeping
  • Experience with problem solving, conflict resolution, and crisis management
  • Ability to effectively engage and collaborate with community partners
  • Proficient in computer use and Microsoft Office applications
  • Excellent time-management and organizational skills
  • Excellent oral and written communication skills
  • Commitment to Greenlight Operation’s Statement of Faith and policies


Interested in applying? Email the following to

  • Resume
  • Cover Letter
  • Three References

We recommend combining these into one PDF.

To apply for this job please visit