Clinical Program Manager

Website The O'Connell House

The O’Connell House is a new safe home, located north of Boston in the Merrimack Valley, serving adult female victims of sex trafficking who may be single, pregnant, or with a young child. In addition to the Executive Director, the program is staffed with Catholic Religious Sisters. The program is seeking to hire an experienced, enthusiastic, and dynamic Clinical Program Manager. The Clinical Program Manager will collaborate and consult with partnership psychiatric and medical institutions to plan and manage the delivery of superior residential, mental health and healthcare services to clients. This is an exciting entrepreneurial start-up environment – one which you should be comfortable with.

The Clinical Program Manager will be responsible for the supervision of the residents and staff, and planning and implementing the mental and physical health care program. In collaboration with the Executive Director, health consultants and entities, the Clinical Program Manager will plan and implement a program that meets the highest standards of service, provides trauma-informed care, and complies with all pertinent state and federal regulations. The Clinical Program Manager must possess extensive knowledge of trauma-informed practices and care, strong ability to solve complex problems, and have excellent decision-making skills, including critical thinking.

Job Title: Clinical Program Manager

Job Summary: Conducting assessments of clients suffering from life-changing events, designing treatment plans, evaluating the results for the client and making changes to the plan as needed.
Responsibilities and Duties:
1. Working intimately with the Catholic Religious Sisters in providing loving care to all residents and bringing the love of Christ to all those who live and work, or volunteer, at the O’Connell House.
2. Overseeing implementation of the mission and vision for all program services in partnership with the O’Connell House. Must have excellent oral and written skills;
3. Implementing and complying with policies and procedures adopted by the Board of Directors;
4. Responsible for the recruiting, vetting and the use of survivor mentors and volunteers throughout the program;
5. Adhering to all federal and state laws and standards pertaining to the operation of the home; Addressing areas of non-compliance identified by licensing inspections and complaint investigations;
6. Conducting comprehensive bio-psychosocial assessments, which, together with screening, level of care assessment, and other initial diagnostic interviews and strategies; drive treatment planning; Models and supports clients in health and wellness activities and with using healthy coping skills;
7. Together with clients, help to identify needs and develop individualized, strength-based treatment plans that reflect client’s goals and objectives. Review and update Treatment Plans as required;
8. Providing individual and group therapy; Providing family education and counseling (telephone), when appropriate; Crisis intervention
9. Work with the consulting psychiatrist to ensure that clients’ behavioral health needs are being addressed; facilitating and integrating the psychiatrist’s recommendations and medicinal regimens;
10. Using a victim centered and trauma-informed approach, works collaboratively with the clients and other treatment team members (internal and external) to help support clients in their treatment and recovery;
11. Oversee the medical needs and appointments of residents;
12. Complete paperwork requirements and maintain quality, up-to-date clinical records;
13. Participate in all staff development and training as required;
14. Establishing effective communication between staff and residents and children of
residents and providing for their input into program planning and operating procedures;

Level of Education: Bachelor’s Degree in a social service field, master’s level experience highly preferred; Special consideration for licensed mental health professionals able to supervise interns.
Work Experience: Experience in managing a group home for women and/or adolescents. Experience working in sexual or domestic violence, substance abuse and/or human trafficking
programs preferred, Emergency/Mental Health/Healthcare management experience
highly desired
Qualifications and Skills: The Clinical Program Manager shall meet the following qualifications:
1. Meet all necessary state licensure requirements
2. 2+ years of clinical experience, working directly with clients
3. Excellent interpersonal communication skills with the ability to actively listen 4. Solid relationship-building capabilities
5. A positive and compassionate attitude
6. Keen attention to detail
7. Ability to effectively manage time and prioritize needs
8. Willingness to stay updated on new treatments, protocols, and licensure requirements within the field
10. Ability to work independently or as part of a team
11. Familiar with the following therapies:
1. Dialectical Behavior Therapy
2. Cognitive Behavioral Therapy
3. Eye Movement Desensitization and Reprocessing

The ideal Clinical Program Manager candidate must have:
• Master’s Level (or higher) degree and State and/or Board Licensed Clinician, Psychologist, Social Worker, LMHC, or APRN/RN.
• Three or more years of experience and extensive knowledge of trauma-informed practices and care for individuals with co-occurring disorders, trauma disorders, homelessness, and survivors of domestic violence and/or sex-trafficking.
• Experience in managing residential programs, including knowledge in human resources, financial, and facility management.
• Demonstrated ability to solve complex problems, and excellent communications and decision-making skills.
• Knowledge of and a record of managing policy, processes and services to achieve excellent standards of care.

Employment contingent upon successful completion of background investigation
Salary Range: Starts at $55,000 depending on experience and with performance bonus opportunities to $75,000 annually.

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