Accreditation Program Coordinator/Manager

National Trafficking Sheltered Alliance

Job Title: Accreditation Program Coordinator/Manager

Work Location: Baltimore, MD; Partially remote

Status: Full-time, Exempt

Start Date: April/May 2022

Reports to: Director of Operations

Compensation: $40,000-45,000 annually

Key Roles: Implement the Accreditation model; support Accreditation growth and development

About the National Trafficking Sheltered Alliance

The National Trafficking Sheltered Alliance (NTSA) is a network of service providers committed to enhancing services and increasing access to care for survivors of human trafficking and sexual exploitation. NTSA is working to achieve this mission through three initiatives:

  • Knowledge Center – Caregivers helping survivors every day often feel isolated as they face the challenge of overwhelmingly complex trauma and barriers in the recovery process of survivors. NTSA offers resources, training, and community to caregivers to help them enhance the quality of care they offer survivors.
  • Alliance Referral System (ARS) – NTSA’s referral system has now served more than 950 survivors seeking long-term housing programs. Of those, 91% are US Citizens. This is not just an international issue. Through our national network, we efficiently connect survivors with the appropriate programs that suit their needs.
  • Accreditation – Survivor residential services is a young and emerging field comprising housing programs that have been open for an average of 8 years. While many provide high-quality services to survivors, a national and independent resource for establishing accountability and minimum standards of care does not exist. NTSA has developed an accreditation model specific to housing programs to ensure that every survivor in the United States receives appropriate and quality care.

Position Summary

The Accreditation Program Manager will primarily be supporting the growth and facilitation of NTSA’s Accreditation program, helping with the creation of processes, policies, databases, and templates. This role will be part of a small but growing team of passionate and collaborative individuals with an intentional culture of learning, self-care, and drive for excellence.


Accreditation Facilitation

  • Support implementation of the NTSA Accreditation process through collection of member documentation, researching member website’s and social media, interview support, and creating reports for the review panel
  • Act as the main point of contact for members as they undergo Accreditation; offering kind support and input in order to help members move through the process
  • Schedule and conduct regular check-ins with members currently undergoing accreditation to answer questions

Accreditation Program Content Creation

  • Draft policies, processes or templates to provide clarity and structure for Accreditation program
  • Draft commentaries for each Essential Standard
  • Work with stakeholders to get feedback and editing for each draft

Accreditation Program Growth and Enhancement

  • Support and participate in annual program evaluation and planning
  • Survey and request feedback from members undergoing Accreditation or who have completed Accreditation for program improvement
  • Oversee/conduct external research for new accreditation policies and changes to the NTSA accreditation process
  • Maintain data and implement data analysis on Accreditation program in order to show successes
  • Manage accreditation interns’ regarding their day-to-day projects and provide mentorship
  • Support Director of Operations with maintaining relationships with accreditation advisors and review panelists, as needed
  • Support Director of Operations in the creation of site visit addition to the Accreditation model, to be launched in 2023
  • Support Director of Operations with general program needs and growth, as needed


  • Support research data analysis projects on residential service
  • Support membership projects as an Accreditation/residential provider expert, as needed
  • Public speaking on behalf of NTSA, as needed
  • Other duties and support as assigned by NTSA Leadership, as needed


  • B.A. in a related field
  • Background in anti-human trafficking efforts, social work, or related field
  • Foundational understanding of complex trauma, accreditation, and residential services
  • Experience supporting program growth in a new initiative
  • Strong research skills
  • Excellent written and oral communication skills
  • High organized with attention to detail
  • Proficiency with Microsoft Office
  • High-energy with the ability to manage multiple projects at once
  • Self-starter with ability to work independently and meet deadlines
  • Strong commitment to confidentiality and ethical responsibilities
  • Flexible, ready to help with new projects as they arise

This position may require domestic travel.

The National Trafficking Sheltered Alliance (NTSA) is a faith-based agency.

All applicants who are offered employment with the NTSA will be subject to a background check. Offers of employment are contingent on the successful completion of a background check in accordance with the NTSA policy and state law.

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